Frequently Asked Questions
Caratsky Jewelry FAQ | Shipping, Returns and Orders
1. Are these replica pieces?
Yes. Caratsky Jewelry is an independent seller of replica designer jewelry. We are not affiliated with, authorized by, or endorsed by any of the design houses whose designs are referenced.
2. What kinds of jewelry do you offer?
Our catalog focuses on bracelets, earrings, necklaces, rings, and pendants.
3. Can I ask a question before placing an order?
Yes. Contact support before ordering if you need clarification about a listing, a visible detail, payment, shipping, or returns.
4. How quickly are orders processed?
Orders are processed within 1–2 business days of payment confirmation.
5. Which payment methods can I use?
The payment methods available for your order are shown during checkout. Contact support before ordering if you need help with checkout.
6. Where do you ship?
We ship to 246 countries with professional customs handling.
7. What if my order has not arrived?
If your order has not arrived within 30 days of the dispatch date, please contact our support team. We will reship your order free of charge or provide a full refund — whichever you prefer.
8. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
9. How do I request a return or get after-sales help?
Contact support with your order details and question. We typically respond within 24 hours on business days.
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